Front Office Training

Front office employees are a patient’s first impression of your practice, which means your front office team should be friendly, professional, and efficient at all times. It is not uncommon for practices to place all their concern on the actual treatment process of an appointment and give little regard to how business is handled in the front office. Krystal McLevish, an experienced dental consultant, provides seminars and team training for front office employees.

Even if the quality of dental care is superior to surrounding offices, a patient may not return to your practice if they have a bad experience with the front office. Krystal offers front office training for hurdles such as answering the phones, team bonding, greeting patients, and gracefully navigating the payment portion of the visit.

Patients will pose many of their initial questions to whomever answers the phone. While office managers, scheduling supervisors, and other front office personnel may not be dental professionals, it is important that they be able to answer ground questions regarding pricing, office hours, and the procedures offered at their practice. Krystal can help you identify any aspects of the front office performance that may be less-than-beneficial for patients and the practice as a whole.

Learn more about your opportunities for front office training in & Texas Territories, Texas, or a nearby area by contacting Krystal at Krystal Clear Coaching. Call 208-640-1467 today to schedule your consultation!